Transcription of IT Service Management
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IT Service Management
Copyright 2002 RL Consulting. All rights reserved. Duplication of this document or extraction of content is strictly forbidden. IT Service Management change Management Methods and Implementation Best Practices White Paper Prepared by: Rick Leopoldi June 19, 2002 People Process Technology Organization Integration RL ConsultingRL ConsultingRL ConsultingRL Consulting Copyright 2002 RL Consulting. All rights reserved. Duplication of this document or extraction of content is strictly forbidden. CChhaannggee MMaannaaggeemmeenntt IImmpplleemmeennttaattiioonn MMeetthhooddss change Management is the process of planning and coordinating the implementation of all changes (any planned alteration or addition to the operating environment including application systems) into the production environment in a logical and orderly fashion. It does not develop changes, nor does it implement them.
© Copyright 2002 RL Consulting.All rights reserved. Duplication of this document or extraction of content is strictly forbidden. Change Management Implementation Methods
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