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ITIL IMPLEMENTATION AND PROCESS GUIDE Incident, …

TechExcel | Whitepaper ITIL IMPLEMENTATION . AND PROCESS . GUIDE ServiceWise for ITIL includes out-of-box configurations for Incident, Problem, Change, and Configuration management. How do you implement ITIL? II TechExcel Whitepaper : ITIL IMPLEMENTATION and PROCESS GUIDE Legal Notices Copyright 1998-2012 TechExcel, Inc. All Rights Reserved. TechExcel, Inc., TechExcel, ServiceWise, AssetWise, FormWise, KnowledgeWise, ProjectPlan, DownloadPlus, and CTI Data Connector are either registered trademarks or trademarks of TechExcel, Inc. in the United States and in other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

: ITIL Implementation and Process Guide 6 T ServiceWise II Change Management is the process that ensures standard-ized methods, processes and procedures are used for all changes. This facilitates efficient and prompt handling of all changes and maintains the proper balance between the need for change and the potential detrimental impact of changes.

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