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ITIL IMPLEMENTATION AND PROCESS GUIDE Incident, …

TechExcel | Whitepaper ITIL IMPLEMENTATION . AND PROCESS . GUIDE ServiceWise for ITIL includes out-of-box configurations for Incident, Problem, Change, and Configuration management. How do you implement ITIL? II TechExcel Whitepaper : ITIL IMPLEMENTATION and PROCESS GUIDE Legal Notices Copyright 1998-2012 TechExcel, Inc. All Rights Reserved. TechExcel, Inc., TechExcel, ServiceWise, AssetWise, FormWise, KnowledgeWise, ProjectPlan, DownloadPlus, and CTI Data Connector are either registered trademarks or trademarks of TechExcel, Inc. in the United States and in other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Information in this document is subject to change without notice. TechExcel, Inc.

The idea of the Balanced Scorecard is simple, yet extremely powerful if implemented well. You may use the key ideas of the BSC to create a unique strategy and align your organization and its processes to the objectives identified in the strategic map. The BSC can also be used to aid in designing meaningful KPIs to facilitate improved decision ...

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