ITIL Terms and Definitions

ITIL Terms and Definitions Terms in Bold are Foundation exam Terms Term Definition Absorbed overhead (Financial Management) Indirect cost of providing a Service, which can be fairly allocated to specific Customers. This can be based on usage or some other fair measurement. For example cost of providing network bandwidth or shared servers. (See also Direct Cost, Indirect Cost, Unabsorbed Overhead). Accounting IT Accounting is responsible for monitoring how the IT. organization spends its money. It is involved in determining costs for each customer, service, activity, etc. Activity Based Costing This method of accounting starts with collecting all the overhead costs in an organization then allocating the costs of the activities to the products and services that necessitated these activities. Allocated cost A cost that can be directly identified with a business unit.

be updated later, the baseline remains unchanged and available as a ... example computer equipment (building and plant) and are often also referred to as 'one-off' costs. Capitalization . ... the strategic components and their roles in each service wherein the relationships between services and production resources are

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