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KEY CONCEPTS AND ISSUES IN PROGRAM EVALUATION AND ...

Chapter 1. KEY CONCEPTS AND ISSUES . IN PROGRAM EVALUATION AND. performance measurement . Introduction 3. Integrating PROGRAM EVALUATION and performance measurement 4. Connecting EVALUATION and performance Management 5. The performance Management Cycle 6. What Are Programs and Policies? 9. What Is a Policy? 9. What Is a PROGRAM ? 10. The Practice of PROGRAM EVALUATION : The Art and Craft of Fitting Round Pegs Into Square Holes 10. A Typical PROGRAM EVALUATION : Assessing the Neighbourhood Integrated Service Team PROGRAM 13. Implementation Concerns 13. The EVALUATION 14. Connecting the NIST EVALUATION to This Book 15.

Performance measurement is not really a part of the evaluation field. It is a tool that managers (not evaluators) use. Unlike program evaluation, which can call on a sub-stantial methodological repertoire and requires the expertise of professional evalua-

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