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KEY CONCEPTS AND ISSUES IN PROGRAM EVALUATION AND ...

Chapter 1. KEY CONCEPTS AND ISSUES . IN PROGRAM EVALUATION AND. PERFORMANCE measurement . Introduction 3. Integrating PROGRAM EVALUATION and Performance measurement 4. Connecting EVALUATION and Performance Management 5. The Performance Management Cycle 6. What Are Programs and Policies? 9. What Is a Policy? 9. What Is a PROGRAM ? 10. The Practice of PROGRAM EVALUATION : The Art and Craft of Fitting Round Pegs Into Square Holes 10. A Typical PROGRAM EVALUATION : Assessing the Neighbourhood Integrated Service Team PROGRAM 13. Implementation Concerns 13. The EVALUATION 14. Connecting the NIST EVALUATION to This Book 15. Key CONCEPTS in PROGRAM EVALUATION 16. Ten Key EVALUATION Questions 18. Ex Ante and Ex Post Evaluations 24. Causality in PROGRAM Evaluations 25. 1. 2 PROGRAM EVALUATION AND PERFORMANCE measurement . The Steps in Conducting a PROGRAM EVALUATION 26. General Steps in Conducting a PROGRAM EVALUATION 27.

the profession embrace performance measurement (Bernstein, 1999), while others are skeptical (Feller, 2002; Perrin, 1998). A skeptic’s view of the performance measurement enterprise might characterize performance measurement this way: Performance measurement is not really a part of the evaluation field. It is a tool that

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