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Key PerformanceIndicatorsKey PerformanceIndicatorsDeveloping, Implementing, and Using Winning KPIsDAV I DPARMENTERJohn Wiley & Sons, book is printed on acid-free 2007 by John Wiley & Sons, Inc. All rights by John Wiley & Sons, Inc., Hoboken, New JerseyPublished simultaneously in CanadaNo part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,photocopying, recording, scanning, or otherwise, except as permitted underSection 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center,Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-646-8600, or on the web at Requests to the Publisherfor permission should be addressed to the Permissions Department, John Wiley & Sons, Inc.

Key Performance Indicators Developing, Implementing, and Using Winning KPIs DAVID PARMENTER John Wiley & Sons, Inc. This book is printed on acidfree paper. ... into key result indicators, performance indicators, and key perform ance indicators. It also explains a significant shift in the way KPIs

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