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508 Schattauer 2009 Original Articles Key Performance Indicators to Benchmark Hospital information Systems A Delphi Study G. H bner-Bloder; E. Ammenwerth Institute for Health information Systems, UMIT University for Health Sciences, Medical Informatics and Technology, Hall in Tyrol, Austria ponents in their information -processing Keywords and user satisfaction. Isolated technical indi- roles [3]. The central task of HISs is to sup- Benchmarking, Hospital information systems, cators or cost Indicators were not seen as use- port a high-quality and cost-effective patient medical informatics, Delphi technique, quality ful. The experts favored an interdisciplinary care [4]. Indicators , key Performance Indicators , user group of all the stakeholders, led by Hospital As a result of the increasing importance of satisfaction management, to conduct the HIS Benchmark - efficient information logistics, a systematic ing. They proposed benchmarking activities Summary information management, comprising plan- both in regular (annual) intervals as well as at Objectives: To identify the key Performance ning, directing and monitoring, becomes a defined events (for example after IT introduc- Indicators for Hospital information systems central mission for hospitals [3].)
G. Hübner-Bloder; E. Ammenwerth: Key Performance Indicators to Benchmark Hospital Information Systems 509 © Schattauer 2009 Methods Inf Med 6/2009
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