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KPI Development Guide - TOC - ITPMG

ITPMG Helping Companies Improve Their Performance IT Performance Management Group Bethel, Connecticut Copyright 2007 All rights reserved KPI Development Guide Table of Contents January 2007 ITPMG Helping Companies Improve Their Performance IT Performance Management Group Page 1 Bethel, Connecticut Copyright 2007 All rights reserved KPI Development Guide Table of Contents 1 How to use this manual .. The components of the manual _____ Table 1:Core components of the KPI manual _____ Using the different components of the manual _____ Using Part One: General Principles_____ Using Part Two: The KPI Workbook _____ Part Three: The Facilitator s Resource Kit _____ 2 The rationale for this manual.

ITPMG Helping Companies Improve Their Performance IT Performance Management Group Page 4 Bethel, Connecticut Copyright © 2007 All rights reserved 14.1 KPIs and ...

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