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KPIs in Service

KPIs in Service Using Key Performance Indicators to Optimize Contract services by Chris Arlen President Service Performance (206) 780-2963 USA KPIs in Service Sharing is Encouraged! Feel free to share this ebook and 32 KPIs with anyone who you think would be interested. KPIs in Service by Chris Arlen, Service Performance is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike Unported License. That means you can share it with everyone as long as you attribute it to Service Performance as the author, use this same license, and don t charge anyone for it. Other than that, share away. If you were sent this document by a friend, make sure you subscribe via email at to receive future exclusive special reports and ebooks.

outsourced facility services. However, KPIs are adaptable to all services and should be a part of any service management program. Also, we’re using the term “customer” to include Procurement, the retained organization overseeing an outsourced service, and end-users.

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