Transcription of Laboratory Quality Management: A Roadmap
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Laboratory Quality Management: A Roadmap
Laboratory Quality Management: A RoadmapLucia M. Berte, MA, MT(ASCP)SBB, DLM,CQA(ASQ)CQM/OELaboratories Made Better!, PO Box 670, Broomfield, CO 80038 0670, USA Total Quality management is a journey, not a destination. Thomas Berry[1]How do you view activities related to Laboratory Quality management ?Do you perceive these activities as being of special value in your everydaylaboratory life? Do you perceive these activities as additional, often burden-some work that is necessary only because it is required by regulatory andaccreditation organizations?Unfortunately, the latter misperception is still prevalent a full 18 yearsafter the College of American Pathologists first introduced Q-PROBES toacquire national Laboratory performance data on selected Quality perfor-mance measurements[2]. It seems that a large segment of the medical labo-ratory community has yet to understand that Quality must be built into, notinspected into, work processes to ensure Quality and patient safety[3].
Laboratory Quality Management: A Roadmap Lucia M. Berte, MA, MT(ASCP)SBB, DLM, CQA(ASQ)CQM/OE Laboratories Made Better!, PO Box 670, Broomfield, CO 80038–0670, USA
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