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LEGISLATIVE REQUIREMENTS IN CUSTOMER …
Extract from Implementing quality CUSTOMER service'. LEGISLATIVE REQUIREMENTS IN CUSTOMER SERVICE. Information on the rights and responsibilities of all parties can be obtained in: CUSTOMER Service Operations: CUSTOMER rights Health and safety regulations Fair Trading Trade practices Workplace Health and Safety Contract law Anti-discrimination Export and import regulations Equal opportunity Food safety Contract law Protection from violence and Labelling codes bullying Standards Training legislation and standards Safety standards Risk and hazard management Training legislation and standards Industry Codes of Practice Employees: Equal opportunity OH&S. Protection from violence and bullying Industrial relations Employer/employee agreements Enterprise bsargaining Workers compensation Training legislation and standards Employer policies and procedures 1.
Extract from ‘Implementing quality customer service’ 1 © Sea Eagle Publications, 2008 LEGISLATIVE REQUIREMENTS IN CUSTOMER SERVICE Information on the rights and responsibilities of all parties can be obtained in:
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