Lesson 1 INTRODUCTION: SCOPE & NATURE OF HOTEL …

Lesson 1 INTRODUCTION: SCOPE & NATURE OF HOTEL management Aim Explain the range of hotels in operation and their management policies. For a successful career in the HOTEL management industry, you must: understand the NATURE and structure of the hospitality industry be aware of the contemporary issues relevant to the industry develop generic business skills that are required in today s business environment (eg. Communication, management , marketing, planning) THE HOTEL INDUSTRY The role of the HOTEL industry stems from a long history and development in the field of hospitality provision. In many countries hotels have evolved as extensions of domestic hospitality; though typically they are more often larger establishments (particularly in developed countries) Industry groups in different countries may define a HOTEL in different ways. A typical definition might be: A HOTEL is an establishment of a permanent NATURE , which consists of four or more bedrooms, and offers bed and breakfast on a short term contract and provides certain minimum standards (Ref: Hotels and Catering Economic Development Committee, South Africa).

THE SCOPE OF THE INDUSTRY 1. Accommodation Throughout this section "accommodation" is interpreted in a wide context to include any premises where any of the housekeeping, reception, maintenance and cleaning services have to be provided on a larger ... Accommodation management is a well established activity in certain types of operations (eg ...

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