Transcription of Lesson 1: Understanding Communication Basics
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Lesson 1: Understanding Communication Basics
EFFECTIVE Communication This page intentionally left blank. Lesson 1. Understanding Communication Basics This page intentionally left blank. Lesson 1. Understanding Communication Basics Effective Communication ( ) February 2014 Instructor Guide Page Lesson Objectives At the end of this Lesson , the participants will be able to: Indicate the value of empathic listening and effective feedback. Indicate how speakers and listeners nonverbal cues impact Communication . Identify vocal factors that contribute to effective Communication . Indicate how actively engaging the audience contributes to effective Communication . Assess your current Communication skills. Scope Course Overview Lesson Overview and Objectives Effective Communication The Communication Process Communication Basics Listening Activity: Listening Self-Assessment Communicating Nonverbally Using Your Voice Activity: Using Your Voice Engaging Your Audience Activity: Open-Ended vs.
location. Try to be aware of external roadblocks and offset them if possible. Internal roadblocks include conditions or reactions within the speaker or audience, such as: • Emotional interference or defensiveness. • Hearing only facts and not feelings. • Hearing what is expected instead of what is said. • Not seeking clarification.
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