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Lesson 1: Understanding Communication Basics

effective Communication This page intentionally left blank. Lesson 1. Understanding Communication Basics This page intentionally left blank. Lesson 1. Understanding Communication Basics effective Communication ( ) February 2014 Instructor Guide Page Lesson Objectives At the end of this Lesson , the participants will be able to: Indicate the value of empathic listening and effective feedback. Indicate how speakers and listeners nonverbal cues impact Communication . Identify vocal factors that contribute to effective Communication . Indicate how actively engaging the audience contributes to effective Communication .

Effective Communication (IS-242.b) Page 1.14 Instructor Guide February 2014 LISTENING Visual 1.14 . Key Points . Active listening involves listening with empathy and paraphrasing. When you listen empathically, you don’t just hear words. You attend to thoughts, beliefs, and feelings. Empathic listening is highly active and takes practice.

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