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LESSON D1 BUSINESS ENGLISH 5 Starting and Ending a ...

Starting and Ending a ConversationI. WARM-UPII. DIALOGUE BOXC omprehension Check1. Who was calling?2. Why wasn t the caller able to contact the office the other day?3. What does the caller want from Mr. Smith?4. How does the secretary start the phone conversation? End?5. Do you think the secretary did the right thing?VocabularyMatch the phrasal verbs in column A with their definitions in column Sykes : Hello Good morning! May I speak to Mr. Smith please? I tried to call him yesterday but I couldn t get through. What happened?Secretary : Yesterday was a holiday madam. Could you hold on for a minute? I ll put you through to Mr. Smith. Ms. Sykes : Oh, yes I forgot that it was holiday yesterday.

Starting and Ending a Conversation I. WARM-UP II. DIALOGUE BOX Comprehension Check 1. Who was calling? 2. Why wasn’t the caller able to contact the office the other day? 3. What does the caller want from Mr. Smith? 4. How does the secretary start the phone conversation? End? 5. Do you think the secretary did the right thing? Vocabulary

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