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Listening Effectively - Air University

Listening EffectivelyJOHN A. KLINEAir University PressMaxwell Air Force Base, AlabamaApril 1996 ContentsChapterPageDISCLAIMER .. iiFOREWORD .. vABOUT THE AUTHOR .. viiPREFACE .. ixACKNOWLEDGMENTS .. xi 1 THE NEED FOR BETTER Listening .. 1 2 FALLACIES ABOUT Listening .. 5 Fallacy #1: Listening Is Not My Problem! .. 5 Fallacy #2: Listening and Hearing Are the Same .. 6 Fallacy #3: Good Readers Are Good Listeners .. 7 Fallacy #4: Smarter People Are Better Listeners .. 9 Fallacy #5: Listening Improves with Age .. 10 Fallacy #6: Listening Skills Are Difficult to Learn .. 13 3 THE PROCESS OF Listening .. 15 Receiving .. 16 Attending .. 18 Understanding .. 20 Responding .. 25 Remembering .. 26 4 TYPES OF Listening .. 29 Informative Listening .. 30 Relationship Listening .

drome son David, for teaching me the importance of listening effectively. xi. THIS PAGE INTENTIONALLY LEFT BLANK . Chapter 1 The Need for Better Listening Listening is the neglected communication skill. While ... But listening is also important in other places—in the home, at church, in civic clubs, and at social gatherings. ...

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