Transcription of LWIT: Understanding Human failure
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LWIT: Understanding Human failure
Leadership and worker involvement toolkitUnderstanding Human failureSeven steps > Step 2 > Further tools There are two main types of Human failure : Human error is an unintentional action or decision. violations are intentional failures deliberately doing the wrong thing. 1 Human errorSkill-based errorsSlips of actionLapses of memoryMistakesRule-based mistakesKnowledge-based mistakes2 ViolationsRoutineSituationalExceptionalH uman errorThere are three types of Human error: slips and lapses (skill-based errors), and mistakes. These types of Human error can happen to even the most experienced and well-trained and lapsesSlips and lapses occur in very familiar tasks which we can carry out without much conscious attention, eg driving a vehicle.
Download this sheet from the Leadership and worker involvement toolkit > Seven steps > Step 2 > Further tools Violations These are intentional failures …
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