Transcription of Making the difference together - GOV.UK
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Making the difference togetherGuidance on gathering and using feedback about the experience of social work from people who use services and their carersJanuary 2016 Making the difference togetherGuidance on gathering and using feedback about the experience of social work from people who use services and their carersDr Ruth AllenDr Sarah CarrDr Karen Lindewith Hari SewellWith thanks for their contributions to:Dorothy Gould, service user Nicholas, Robert Punton and Clenton Farquharson, Community Navigator services user -led Training and Development may re-use the text of this document (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit Crown copyright Published to , in PDF format 1C h a pte r 1: service user and carer feedback within the Social Work for Better Mental Health initiative 3 Chapter 2: Developing this guidance 5 Chapter 3: Guidance One: Implementing a tailored Experience of social work feedback questionnaire 9 Chapter 4: Guidance Two: Gathering feedback through collaborative conversations about practice between social workers and people using services or carers 19 References 25 A
to present and discuss service user and carer feedback. • To provide managers and practice leaders with useful service user, carer and family experience and service quality information regarding individual practitioners and/or groups of staff. • To provide a platform for further service user, carer and family involvement in staff
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