Transcription of Making the difference together - GOV.UK
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Making the difference together - GOV.UK
Making the difference togetherGuidance on gathering and using feedback about the experience of social work from people who use services and their carersJanuary 2016 Making the difference togetherGuidance on gathering and using feedback about the experience of social work from people who use services and their carersDr Ruth AllenDr Sarah CarrDr Karen Lindewith Hari SewellWith thanks for their contributions to:Dorothy Gould, Service user Nicholas, Robert Punton and Clenton Farquharson, Community Navigator Services User-led Training and Development may re-use the text of this document (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit Crown copyright Published to , in PDF format 1C h a pte r 1: Service user and carer feedback within the Social Work for Better Mental Health initiative 3 Chapter 2: Developing this guidance 5 Chapter 3: Guidance One: Implementing a tailored Experience of social work feedback questionnaire 9 Chapter 4: Guidance Two: Gathering feedback through collaborative conversations about practice between social workers and people using services or ca
questionnaire, story-telling, supported conversation, or a face-to-face evaluation, bearing in mind the costs and benefits of each… • Service users should be able to choose between methods of feedback according to their communication abilities and preferences but in practice this may be difficult to implement.’ (Chisholm & Sheldon, 2011 p2-3)
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