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Malcolm Baldrige Criteria for Performance Excellence

This content was developed by the VRTAC-QM, a project funded under #H264J200002 of the Department of Education (Department). The information contained herein does not necessarily reflect the position or policy of the Department and no official endorsement should be inferred. Malcolm Baldrige Criteria for Performance Excellence Description The Malcolm Baldrige Model of Performance Excellence is a framework for organizational continuous improvement. The main values and concepts foundational to the Baldrige model include but are not limited to systems perspective, visionary leadership, customer-focused Excellence , agility and resilience, management by fact, and innovation.

assessment of its strengths and opportunities for improvement based on an examination of its award application against the Baldrige Criteria for Performance Excellence . Organizations often use the report in their strategic planning to focus on their customers and improve results, as well as to help energize and guide improvement efforts.

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