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Managed Long Term Care

Managed long Term CareCPHL_MK006_01302017 Member HandbookService Areas: Bronx, Erie, Kings, Nassau, New York, Niagara, Queens, Richmond, Rockland, Suffolk and WestchesterRevised 9/2018 Member Handbook CENTERS PLAN FOR HEALTHY LIVING Managed long TERM care (MLTC) PLAN Member Services If you have questions or need help, please write to us at: Centers Plan for Healthy Living 75 Vanderbilt Ave, Suite 700 Staten Island, NY 10304 Or call us between 8 am and 8 pm, 7 days a week at 1-855-270-1600 (toll free). TTY/TDD please call: 1-800-421-1220. If you have an urgent concern, CPHL staff is available to help. To contact us 24 hours a day, 7 days a week please call: 1-855-270-1600 (toll free) TTY/TDD: 1-800-421-1220 Call us if you need to reach a member of your care Management Team, ask about benefits and services, get help with referrals, replace any MLTC plan materials, need help choosing or changing your doctor, or if you have questions.

CPHL is a managed long term care (MLTC) plan that helps people 21 years and older in need of long term care by coordinating and providing health care services to live safely at home for as long as possible. Should you be eligible and choose to enroll in CPHL, you will

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