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ManageEngine ServiceDesk Plus – Installation Guide

ManageEngine ServiceDesk Plus Installation Guide 1 Zoho Corporation Table of Contents INTRODUCTION .. 2 SYSTEM REQUIREMENTS .. 3 ServiceDesk PLUS EDITIONS .. 4 INSTALL ServiceDesk PLUS .. 5 Installation on Windows .. 6 Installation on Linux .. 12 UPGRADE SERVICE PACK .. 17 START ServiceDesk PLUS SERVER .. 19 REGISTER ServiceDesk PLUS .. 20 SHUTDOWN ServiceDesk PLUS SERVER .. 21 CONFIGURE THE DATABASE .. 22 CHANGE WEB SERVER PORT .. 27 INSTALLING SSL CERTIFICATE .. 28 RENEW SSL CERTIFICATE .. 41 INSTALLING .PFX CERTIFICATE .. 42 UNINSTALLING ServiceDesk PLUS .. 44 CONTACTING ZOHO CORPORATION .. 45 ManageEngine ServiceDesk Plus Installation Guide 2 Zoho Corporation Introduction The ServiceDesk Plus Installation Guide help you overcome the initial hiccups of installing ServiceDesk Plus successfully and starting ServiceDesk Plus as a service. This Guide also provides step-by-step instructions for setting up your database, performing a manual backup, restoration of the backup data, changing your server port to HTTPS and installing SSL Certificate.

If you already have another application running in that port, then enter the port number which is free and can be used to run the web server. Click Next. NOTE: If you want to provide a port number lesser than 1024 as the web server port, then you need to be the super-user of the system to successfully install and run ServiceDesk Plus ...

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