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Managing Workplace Conflict: Understanding the …

Managing Workplace Conflict: Understanding the Options 2 CONTENTS INTRODUCTION .. 2 INFORMAL APPROACHES Alternative Dispute Resolution (ADR) .. 3 Employee Assistance Program (EAP) .. 5 FORMAL ROCEDURES Administrative Grievances .. 6 Negotiated Grievances .. 7 Equal Employment Opportunity (EEO) Complaints .. 10 Merit Systems Protection Board (MSPB) Appeals .. 11 Office of Special Counsel (OSC) Complaints .. 12 INTRODUCTION 3 All organizations have nothing is the least advisable course. All organizations have conflict. We can respond to conflict with choices that lead to destructive outcomes.

Managing Workplace Conflict: Understanding the Options . 2 ... processes, where management and employees are placed in a contest to determine a “winner”

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