Transcription of Mass General Brigham ACO
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Mass General Brigham ACO
A Handbook for Our MassHealth Accountable Care Organization MembersMass General Brigham ACO Mass General Brigham ACO Member Handbook Table of Contents WELCOME .. 2 INTERPRETER SERVICES .. 3 SECTION ONE: YOUR MASSHEALTH BENEFITS .. 5 YOUR MASSHEALTH BENEFITS .. 5 WHEN TO CALL MASSHEALTH .. 5 CHANGING YOUR HEALTH PLAN OR 6 WHEN TO CALL MASSACHUSETTS BEHAVIORAL HEALTH PARTNERSHIP (MBHP) .. 7 ORAL HEALTH AND DENTAL SERVICES .. 7 WHEN YOU TRAVEL .. 8 MASSHEALTH COPAYMENTS .. 8 IF YOU GET A BILL FOR SERVICES .. 8 REFERRALS AND PRIOR AUTHORIZATIONS .. 8 REPORTING FRAUD .. 10 ADVANCE DIRECTIVES .. 11 SECTION TWO: YOUR MASS General Brigham MASSHEALTH ACO .. 12 YOUR MASSHEALTH ACO .. 12 YOUR ID CARD .. 12 YOUR PROVIDER NETWORK .. 13 OUT-OF-NETWORK SERVICES .. 14 YOUR MASSHEALTH ACO BENEFITS.
For questions or concerns, call the Mass General Brigham ACO Customer Service Center at 1-800-231-2722. Hours are 8:00AM-5:00PM, EST. Or visit our website:
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