Measure Supplier Performance - Value Chain Group

Seven Steps ToMeasure SupplierPerformanceby Sherry Gordon20 IAUGUST organization knows it should beassessing Supplier Performance . Most aredeploying some sort of Supplier perfor-mance measurement, whether it is a couple of rudi-mentary key Performance indicators (KPIs) ormore sophisticated data gathering and on-siteassessment programs. But few purchasing andquality professionals are likely to answer yes when asked whether they are satisfied with theirsupplier assessment capabilities and results. With increased reliance on suppliers for one sown ability to meet customer requirements andexpectations, and even, in some cases, to complywith legal and regulatory requirements, organiza-tions are under increasing pressure to avoid sup-plier problems and to attract and retain the highperformers, particularly among their strategic sup-pliers or long-term can an organization turn thought into actionand effectively use internal resources to improve theperformance of these key suppli

tional performance metrics and business processes and practices can reveal potential financial issues. Operational performance metrics. Operational performance metrics can cover many areas, such as on-time delivery, quality, lead times, responsive-ness (rescheduling, order status), inventory turns and customer service call response time.

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  Performance, Practices

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