Transcription of Measuring and Assessing Organisational Culture in the NHS
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Measuring and Assessing Organisational Culture in the NHS
Measuring and Assessing Organisational Culture in the NHS (OC1) Research Report Produced for the National Co-ordinating Centre for the National Institute for Health Research Service Delivery and Organisation Programme (NCCSDO) June 2008 prepared by: Russell Mannion The Centre for Health and Public Services Management, University of York Huw Davies (University of Dundee & St Andrews), Frederick Konteh (University of York), Tobias Jung (University of Edinburgh), Tim Scott (University of St Andrews), Peter Bower (University of Manchester), Dianne Whalley (University of Manchester), Rosalind McNally (University of Manchester), Robert McMurray (University of York). Address for correspondence: Dr Russell Mannion Director The Centre for Health and Public Services Management The York Management School University of York Sally Baldwin Building Block A Heslington YORK, Y010 5DD E-mail: Contents 5 1 6 2 MAKING SENSE OF Organisational Culture IN HEALTH 9 Policy context and Culture change in the The Emergence of Organisational Culture as a field of 13 Conceptualising Organisational 16 Organisational Culture and 24 Approaching Organisational 25 Concluding 29 3 REVIEW OF INSTRUMENTS, TOOLS AND APPROACHES FOR Measuring AND Assessing Organisational 31 31 Data 36 Psychometric quality 38 Findings and 41 Origin and Context of 43 Key 50 Psychometri
Measuring and Assessing Organisational Culture in the NHS (OC1) Research Report Produced for the National Co-ordinating Centre for the National Institute for Health Research Service
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