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MEASURING HOSPITAL PERFORMANCE TO …
Regional Office for Europe_____ EUR/03/5038066 ENGLISH ONLY UNEDITED E78873 MEASURING HOSPITAL PERFORMANCE TO IMPROVE THE quality OF CARE IN EUROPE: ANEED FOR CLARIFYING THE CONCEPTS AND DEFINING THE MAIN DIMENSIONS Report on a WHO Workshop Barcelona, Spain, 10-11 January 2003 SCHERFIGSVEJ 8 DK-2100 COPENHAGEN DENMARK TEL : +45 39 17 17 17 FAX : +45 39 17 18 18 TELEX: 12000 EMAIL. : WEBSITE: 2003 2 ABSTRACT The World Health Report 2000 stressed that the organization, configuration and delivery of services impact on the PERFORMANCE of the overall health system PERFORMANCE . The current restructuring of health care services among European countries both Western and Eastern countries highlights the importance of efficient HOSPITAL organization throughout Europe. The development of new common policy orientations, focusing on the demand for accountability and quality improvement strategies, and a growing interest in patient satisfaction assessment, are incentives for developing HOSPITAL PERFORMANCE assessment.
Regional Office for Europe _____ EUR/03/5038066 ENGLISH ONLY UNEDITED E78873 MEASURING HOSPITAL PERFORMANCE TO IMPROVE THE QUALITY
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