MGMA DATADIVE PRACTICE OPERATIONS BENCHMARKING …

AUGUST 2020 BENCHMARKING FOR PATIENT access IN A POST-COVID-19 WORLD mgma DATADIVE PRACTICE OPERATIONSAN mgma DATA REPORTT able of Wait of Call Patient MGMAM edical Group Management Association ( mgma ) is the premier association for professionals who lead medical practices . Since 1926, through data, people, insights, and advocacy, mgma empowers medical group practices to innovate and create meaningful change in healthcare. With a membership of more than 58,000 medical PRACTICE administrators, executives, and leaders, mgma represents more than 12,500 organizations of all sizes, types, structures and specialties that deliver almost half of the healthcare in the United DATADIVE PRACTICE OPERATIONSE lements of this dataset quantify something very valuable that no other dataset can capture your patient and staff experience. Fundamental metrics like the ones below dictate how patients and staff alike interact and perceive your PRACTICE .

Achieving timely clinic appointments helps drive growth and enhance your financial bottom line. No matter where your practice is in its recovery from the pandemic, benchmarking for appointment availability, measured as the third-next-available (TNA) appointment, is a vital indicator of your access performance.

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  Practices, Appointment, Access, Timely, Mgma

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