Transcription of MINI GUIDE TO OOT CAUSE ANALYSIS
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MINI GUIDE TO OOT CAUSE ANALYSIS
Quality Management & Training Limited All rights reserved 2008 1 MINI GUIDE TO ROOT CAUSE ANALYSIS By Geoff Vorley MSc. MCQI Published by Quality Management & Training (Publications) Ltd PO Box 172 Guildford Surrey United Kingdom GU2 7FN W: E: T: 00 44 1483 453511 F: 00 44 1483 453512 Quality Management & Training Limited 2008 Quality Management & Training Limited All rights reserved 2008 2 MINI GUIDE TO ROOT CAUSE ANALYSIS Contents: 1) Introduction .. 3 2) Why complete Root CAUSE ANALYSIS ?.. 4 3) QM&T approach to 5 4) Practical GUIDE to carrying out an RCA.. 6 5) RCA Tools & 7 6) Look up table for completing an RCA .. 13 7) Examples RCA s .. 14 8) Hints and Tips .. 14 9) 12 Pitfalls of RCA .. 14 MINI GUIDE TO ROOT CAUSE ANALYSIS Quality Management & Training Limited All rights reserved 2008 3 1) Introduction Root CAUSE ANALYSIS (RCA) is a method that is used to address a problem or non-conformance, in order to get to the root CAUSE of the problem.
Analysis, which we will cover later. However, potential RCA’s can be derived from many areas, ranging from Customer Complaints, Escalations, and Incidents through to recurring EARS/QA’s, Customer Surveys and Credit Notes. The Corrective Action Request (CAR) system can be used to document the immediate and longer term corrective action.
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