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NDS Complaints Policy

NDS LIMITED Policies and Procedures NDS/Human Resources Manual/ Complaints Policy /Version May 2015 Page 1 of 3 Complaints Policy AND PROCEDURE National Disability Services (NDS) is committed to ensuring that any person or organisation using services provided by NDS or affected by its operations has the right to lodge a complaint and to have their concerns addressed in ways that ensure access and equity, fairness, accountability and transparency. The organisation will provide a Complaints management procedure that: is simple and easy to use is available to all members, clients and stakeholders via the NDS website. ensures Complaints are fairly assessed and responded to promptly is procedurally fair and follows principles of natural justice complies with legislative requirements. OUR COMMITMENT If you make a complaint to NDS you can expect that we will: treat you with respect tell you what to expect while your complaint is being looked into carry out the complaint handling process in a fair and open way provide reasons for decisions that are made protect your privacy WHAT CAN I MAKE A COMPLAINT ABOUT?

NDS/Human Resources Manual/Complaints Policy/Version 1.0 – May 2015 Page 1 of 3 COMPLAINTS POLICY AND PROCEDURE ... person may however lodge a complaint if a documented consultation process was not followed, ... Services will be responsible for preparing a report on received feedback and complaints once a quarter to the Chief Operating ...

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  Policy, Feedback, Consultation, Received, Feedback received

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