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Next Generation 911

CHAPTER 2 Washington, DC June 2018 The National 911 Program Next Generation 911 (NG9-1-1) Interstate Playbook Implementing State-to-State 9-1-1 Connectivity Lessons Learned, Challenges, and Opportunities Page i CHAPTER 2 NEXT Generation 9-1-1 INTERSTATE PLAYBOOK The Next Generation 9-1-1 Interstate Playbook, Chapter 2 provides comprehensive discussion of issues facing NG9-1-1 implementations such as standards to consult when planning transition, GIS in the NG9-1-1 ecosystem, Interim SMS Text- to-9-1-1 test scenarios, best practices and lessons learned. LESSON S LEARN ED The definition of NG9-1-1 is elusive and no single description has been agreed upon. But, all who are in the process of defining NG9-1-1 for their operational use agree that a common understanding of what NG9-1-1 is and what it is not is an important distinction and merits discussion. Chapter 2 provides that forum.

Page 2 What NG9-1-1 IS and What it is NOT When considering NG9-1-1 and what it includes, it is important to understand certain terminology distinctions.

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