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A simple guide to improving servicesFirst steps towards quality improvement: Improving QualityNHSEIMPROVEMENT. PEOPLE. QUALITY. STAFF. LEAN. PATIENTS. PRODUCTIVITY. MAPPING. SOLUTIONS. PROCESSES. TOOLS. STRENGTH. SUPPORT. TEST. IMPLEMENT. SCOPE. INNOVATION. DELIVERY. DIAGNOSIS. EVALUATION. NHS. FRAMEWORK. IMPLEMENTATION. 1 - Improvement modelsChapter 2 - Defining the change idea and developing aimsChapter 3 - Managing a successful project Chapter 4 - Levers and drivers framing the work for a wider audienceChapter 5 - Getting the right people involvedChapter 6 - Involving patients and carers in service redesignChapter 7 - Communicating the right things to the right peopleChapter 8 -Improvement tool: Process mappingChapter 9 - Improvement tool: Plan, do, study, act cycles Chapter 10 - Measuring your effortsChapter 11 - Improvement tool.

Chapter 12 - Human dimensions of change Chapter 13 - Sharing your success Acknowledgements 4 6 8 11 14 16 18 22 24 28 30 34 37 40 44 2/3 FIRST STEPS TOWARDS QUALITY IMPROVEMENT: A SIMPLE GUIDE TO IMPROVING SERVICES

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