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NHS
A simple guide to improving servicesFirst steps towards quality improvement : Improving QualityNHSEIMPROVEMENT. PEOPLE. QUALITY. STAFF. LEAN. PATIENTS. PRODUCTIVITY. MAPPING. SOLUTIONS. PROCESSES. TOOLS. STRENGTH. SUPPORT. TEST. IMPLEMENT. SCOPE. INNOVATION. DELIVERY. DIAGNOSIS. EVALUATION. NHS. FRAMEWORK. IMPLEMENTATION. 1 - improvement modelsChapter 2 - Defining the change idea and developing aimsChapter 3 - Managing a successful project Chapter 4 - Levers and drivers framing the work for a wider audienceChapter 5 - Getting the right people involvedChapter 6 - Involving patients and carers in service redesignChapter 7 - Communicating the right things to the right peopleChapter 8 - improvement tool: Process mappingChapter 9 - improvement tool: Plan, do, study, act cycles Chapter 10 - Measuring your effortsChapter 11 - improvement tool: Using statistical process control charts Chapter 12 - Human dimensions of changeChapter 13 - Sharing your successAcknowledgem
Chapter 8 - Improvement tool: Process mapping Chapter 9 - Improvement tool: Plan, do, study, act cycles Chapter 10 - Measuring your efforts Chapter 11 - Improvement tool: Using statistical process control charts Chapter 12 - Human dimensions of change Chapter 13 - Sharing your success Acknowledgements 4 6 8 11 14 16 18 22 24 28 30 34 37 40 44 2/3
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