Transcription of NICE IEX WORKFORCE MANAGEMENT - Futuresoft …
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NICE IEX WORKFORCE MANAGEMENT - Futuresoft …
Insight from Interactions IEX WORKFORCE MANAGEMENTA comprehensive WORKFORCE MANAGEMENT solution for improving the efficiency and effectiveness of your businessInsight from Interactions Benefits Delivers a system designed from the beginning to effectively manage multi-site and single site environments Offers patented multi-skill and multi-channel forecasting and scheduling capabilities Provides an easy-to-use system with an intuitive menu structure and personalized screen preferences Promotes agent empowerment by supplying browser-based access to schedule and performance information Enables ease-of-integration with third-party applicationsE@:< @<O Nfib]fiZ\ DXeX^\d\ekFgk`feXcDf[lc\j<ogi\jj D\jj\e^\iDlck`$Z_Xee\cG\i]fidXeZ\ DXeX^\iJkXe[Xi[8:; & ;`Xc\i@ek\i]XZ\j8[d`e`jkiXkfi=fi\ZXjk\iG cXee\iJZ_\[lc\iDlck`$jb`ccDlck`$j`k\?`jk fi`ZXc8[_\i\eZ\:_Xe^\DXeX^\iI\gfikDXeX^\ iI\Xc$k`d\8[_\i\eZ\JdXikJpeZ<oZ_Xe^\N\YJ kXk`fe GcljK`d\ F]]DXeX^\i8[mXeZ\[INTRODUCTIONIn today s competitive marketplace, you must be able to quickly anticipate your customer s needs and dynamically adjust your service goals to meet expectations.]]]]
www.nice.com FAsT ACCEss TO INFORMATION No matter what role you play in the contact center’s success, NICE IEX Workforce Management …
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