Transcription of Office Policies and Procedures - Pearson
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Office Policies and Procedures - Pearson
CHAPTER OUTLINE Creating Patient Education Pamphlets Creating a Personnel Manual Creating Policies and Procedures for the Medical OfficeCHAPTER 11 Office Policies and ProceduresLEARNING OBJECTIVESUpon completion of this chapter, you should be able to: Spell and define the key terms in this chapter. Create a patient education pamphlet. List the steps for creating a personnel manual. Create a policy and procedure manual for the medical Office . Describe the different types of Procedures (clinical, administrative, infection control, and quality improvement and risk management) in the medical of commandmission statementorganizational chartpersonnel manualpolicyprocedureKEY TERMSTake note of the following scenario and answer the case study questions that appear at the end of this Croffut has recently obtained his first job as a medical Office manager.
A personnel manual, also called an employee handbook, lists the rules and regulations that apply to all staff in the medical office (Figure 11-2). This manual also thoroughly explains the office’s benefits for health, life, and disability insurance, among others. Many offices give all new employees copies of their personnel manuals upon hire.
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