Transcription of OMNI-CHANNEL LOGISTICS - DHL Express
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OMNI-CHANNEL LOGISTICS - DHL Express
Powered by DHL Trend ResearchOMNI- channel LOGISTICSA DHL perspective on implications and use cases for the LOGISTICS industry2015 PUBLISHERDHL customer Solutions & InnovationRepresented by Matthias HeutgerSenior Vice President DHL customer Solutions & Innovation53844 Troisdorf, GermanyPROJECT DIRECTOR Pang Mei YeeDHL Asia Pacific Innovation Center PROJECT MANAGEMENT AND EDITORIAL OFFICET amanna DahiyaDHL Asia Pacific Innovation CenterIN COOPERATION WITH:RESEARCHERD aniel KraemerConsumer buying behavior is changing drastically with growing adoption of the Internet, smartphones, and handheld devices worldwide, especially in Asia. The surge in Internet sales and in consumers using different channels to evaluate products, order, pay, collect, and return their purchases has driven companies to investigate the OMNI-CHANNEL approach. Retailers and manufacturers in all industries will need to adapt to this new reality to thrive. From being an emerging trend, OMNI-CHANNEL will be a key requirement in the future, presenting challenges and significant opportunities to all businesses.
PUBLISHER DHL Customer Solutions & Innovation Represented by Matthias Heutger Senior Vice President DHL Customer Solutions & Innovation 53844 Troisdorf, Germany
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