Transcription of Open banking and PSD2 - Deloitte
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Open banking and PSD2 - Deloitte
How to flourish in an uncertain futureOpen banking and psd2 ContentsForeword 01 Executive summary 02 Chapter 1 Market context 04 Chapter 2 open banking and psd2 07 Chapter 3 Consumers ready for change 13 Chapter 4 How will the retail banking market evolve? 17 Chapter 5 What will incumbents need to do to thrive in an open banking future? 24 Conclusion 27 Appendix 28 Endnotes 29 Contacts
proprietary and external data to improve their service to customers. They will also have to align their leadership, culture and organisational structure to a more digital mindset: one that is suited to operating in a multi-provider ecosystem and that is more agile in its response to customer needs and competitor activity.
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