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OPERATIONS MANAGEMENT & STRATEGIC …

INTERMEDIATE : PAPER - 9. 6. 01. -2. US. AB. LL. SY. OPERATIONS . MANAGEMENT &. STRATEGIC . MANAGEMENT INTERMEDIATE. STUDY NOTES. The Institute of Cost Accountants of India CMA Bhawan, 12, Sudder Street, Kolkata - 700 016. First Edition : August 2016. Reprint : April 2017. Reprint : June 2018. Revised Edition : October 2018. Revised Edition : January 2019. Edition : August 2019. Reprint : March 2020. Reprint : August 2020. Reprint : October 2020. Reprint : January 2021. Reprint : March 2021. Published by : Directorate of Studies The Institute of Cost Accountants of India (ICAI). CMA Bhawan, 12, Sudder Street, Kolkata - 700 016. Printed at : M/s. SAP Print Solutions Pvt. Ltd. 28A, Lakshmi Industrial Estate S. N. Path, Lower Parel (W). Mumbai - 400 013, Maharashtra Copyright of these Study Notes is reserved by the Institute of Cost Accountants of India and prior permission from the Institute is necessary for reproduction of the whole or any part thereof.

Operations management is also concerned with the achievement of both satisfactory customer service and resource utilization. An improvement in one will often give rise to deterioration in the other. Often both cannot : be maximized, and hence a satisfactory performance must be achieved on both objectives. All the activities of

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