Transcription of OPERATIONS MANAGEMENT - Pearson
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OPERATIONS MANAGEMENT - Pearson
I01/12/15 7:38 PM01/12/15 7:38 ii01/12/15 7:38 PM01/12/15 7:38 PMOPERATIONSMANAGEMENT JAY HEIZER BARRY RENDER PAUL GRIFFINSUSTAINABILITY AND SUPPLY CHAIN MANAGEMENTSECOND CANADIAN iii01/12/15 7:38 PM01/12/15 7:38 PM Editorial Director: Claudine O Donnell Acquisitions Editor: Megan Farrell Marketing Manager: Loula March Program Manager: Patricia Ciardullo Project Manager: Kim Blakey Manager of Content Development: Suzanne Schaan Developmental Editor: Toni Chahley Production Services: Cenveo Publisher Services Permissions Project Manager: Joanne Tang Photo Permissions Research: Lumina Text Permissions Research: Lumina Interior Designer: Cenveo Publisher Services Cover Designer: Cenveo Publisher Services Cover Image: (c) Ella Sarkisyan / Shutterstock Vice-President, Cross Media and Publishing Services: Gary Bennett Credits and acknowledgments for material borrowed from other sources and reproduced, with permission, in this textbook appear on the appropriate page within the text.
The Heritage of Operations Management 6 Operations in the Service Sector 9 Differences Between Goods and Services 9 Growth of Services 9 Service Pay 11 New Challenges in Operations Management 11 The Productivity Challenge 11 Productivity …
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