Operations Management - Pearson

Operations ManagementPROCESSES AND SUPPLY CHAINSLEE J. KRAJEWSKIP rofessor Emeritus at The Ohio State University and the University of Notre DameMANOJ K. MALHOTRAU niversity of South Carolina Case Western Reserve UniversityLARRY P. RITZMANThe Ohio State University and Professor Emeritus at Boston CollegeTwelfth EditionNew York, 110/20/17 10:46 AMDesign Lead: Kathryn FootManager, Learning Tools: Brian SuretteContent Developer, Learning Tools: Lindsey SloanManaging Producer, Digital Studio and GLP, Media Production and Development: Ashley SantoraManaging Producer, Digital Studio: Diane LombardoDigital Studio Producer: Regina DaSilvaDigital Studio Producer: Alana ColesDigital Content Project Lead: Courtney KamaufProject Manager: Nicole Suddeth, SPi Global; Heather Winter, SPi GlobalInterior Design: KrishnaKumar, B, Spi GlobalCover Art: chombosan/Getty ImagesPrinter/Binder: RRD WillardCover Printer: Phoenix Color/HagerstownVice President, Business, Economics, and UK Courseware: Donna BattistaDirector of Portfolio Management : Stephanie WallVice President, Product Marketing: Roxanne McCarleyProduct Marketer: Kaylee Carlson Product Marketing Assistant: Marianela SilvestriManager of Field Marketing, Business Publishing: Adam GoldsteinExecutive Field Marketing Manager: Thomas HaywardVice President, Production and Digital Studio

seminars and consulted with firms such as Avaya, BMW, Continental, Cummins Turbo Tech-nologies, Delta Air Lines, John Deere, Metso Paper, Palmetto Health, Sonoco, Verizon, Walmart, and Westinghouse-Toshiba among others. Apart from teaching operations management, supply chain management, and global busi-

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