Transcription of Operations Standards Manual Restaurant case
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Operations Standards Manual Restaurant case
3 Copyright (C) 2015 JETRO. All rights reserved. Operations Standards Manual Restaurant case March 2015 Japan External Trade Organization (JETRO) LOS ANGELES 4 Copyright (C) 2015 JETRO. All rights reserved. ABC Restaurant Operations Standards Manual Table of Contents I Introduction .. 4 II Food Safety .. 5 III Cleanliness.. 11 IV Customer Service .. 17 V Quality .. 23 VI Safety .. 27 VII Equipment.. 31 VIII Product.. 38 IX Marketing .. 41 X Human Resources .. 49 XI Key Considerations for New Franchisees.. 59 5 Copyright (C) 2015 JETRO. All rights reserved. I. Introduction Welcome! This Operations Standards Manual or OSM is written for the employees of ABC Restaurant Company, primarily for those employees involved in the day to day Operations of our restaurants. It is also written for the franchisees of ABC Restaurant Company, the franchisees of record, who own and operate ABC Restaurants under a franchise agreement, and their re- spective employees.
This document is designed to serve multiple purposes. It is a source of information, a reference, a guide and training “tool,” in the effective and successful operation of an ABC Restaurant Company restaurant. This Manual contains vital information as it relates to the standards, procedures, processes, product, business methods and
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