Transcription of Optimum Lightpath Hosted Voice CommPortal User Guide
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Optimum Lightpath Hosted Voice CommPortal User Guide
Hosted Voice CommPortal End User Guide Proprietary & Confidential Page 1 of 65 Optimum Lightpath Hosted Voice CommPortal User Guide Version Hosted Voice CommPortal End User Guide Proprietary & Confidential Page 2 of 65 Table of Contents 1 INTRODUCING CommPortal 4 ACCESSING 4 LOGGING IN 4 USING CommPortal 5 GETTING HELP 6 REFRESHING A PAGE 6 LOGGING OUT 6 CommPortal DASHBOARD 7 MESSAGES 7 MISSED CALLS 8 Call Back 8 CONTACTS 9 Calling a Contact 10 SETTINGS 10 2 MESSAGES & CALLS 11 MESSAGES 11 Listen To a Message 12 Deleting a Message 13 Marking a Message as Heard 13 Marking a Message as New 14 Call Back 14 Add Caller to Contacts 15 FAXES 15 MISSED 15 Add Caller to Contacts 15 DIALED 16 Add Dialed Number to Contacts 16 RECEIVED 16 Add Number to Contacts 16 3 CONTACTS 17 CONTACT LIST 18 Searching 18 Add a New Contact 19 Editing a Contact 20 Deleting a Contact 21 Calling a Contact 21 Groups 21 SPEED DIALS 24 Adding a Speed Dial 24 Deleting a Speed Dial 25 EXTENSIONS 26 SHORT CODES 27 4 INCOMING CALL MANAGER (ICM) 28 SUMMARY 28 RULES BASED ROUTING 29 SCHEDULE BASED ROUTING 33 Hosted Voice CommPortal End User Guide Proprietary & Confidential
Hosted Voice CommPortal End User Guide Proprietary & Confidential Page 1 of 65 Optimum Lightpath Hosted Voice CommPortal User Guide Version 11.08.10 . Hosted Voice CommPortal End User Guide Proprietary & Confidential Page 2 of 65 Table of Contents 1 INTRODUCING COMMPORTAL 4
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