Transcription of Organisational Change
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Organisational Change
OrganisationalChangeA REVIEW FOR HEALTH CARE MANAGERS, PROFESSIONALS AND RESEARCHERSM anagingChangein the NHSV alerie Iles and Kim SutherlandManagingChangein the NHSO rganisationalChangeA REVIEW FOR HEALTH CARE MANAGERS, PROFESSIONALS AND RESEARCHERSV alerie Iles and Kim SutherlandContentsPurpose and does the literature come from? kind of evidence does it provide? is meant by Change ? Change in the to access the can we understand complexity, 25interdependence and fragmentation?Weisbord s Six-Box Organisational Model257S Model27 PESTELI29 Five Whys30 Content, Context and Process Model32 Soft Systems Methodology34 Process modelling36 Process flow37 Influence diagram38 Theory of Constraints (TOC) do we need to Change ?40 SWOT and what can Change ?42 Force field analysis43 Sources and potency of forces 45 Readiness and capability 46 Commitment, enrolment and compliance47 Organisation-level Change interventions48 Total Quality Management (TQM)48 Business Process Reengineering (BPR)50 Group-level Change interventions54 Parallel learning structures54 Self-managed teams55 Individual-level Change interventions56 Innovation research56 Securing individual behaviour change58 Part 1 The literature on changemanagementPart 2 Tools, models and approaches:a selective reviewManagingChangein the NHSPart 3 Reflections on can we make Change happen?
Organisational Change A REVIEW FOR HEALTH CARE MANAGERS, PROFESSIONALS AND RESEARCHERS Managing Change in …
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