Organizational Stakeholders, CHAPTER 2 …

34 Organizational Stakeholders, Management, and EthicsLearning ObjectivesCHAPTER 2P A R T IThe Organization and Its EnvironmentBusiness and ser vice organizations exist to create valued goods and ser vices that people need or may have either a profit or nonprofit orientation for the creation of these goods or ser who decides which particular goods and ser vices an organization should provide, and how do you dividethe value that an organization creates among different groups of people such as management, employees,customers, shareholders, and other stakeholders? If people primarily behave self-interestedly, what mecha-nisms or procedures govern the way an organization uses its resources, and what is to stop the differentgroups within the organization from tr ying to maximize their own share of the value created, possibly at thedetriment or expense of others? At a time when the issue of corporate ethics and management dishonestyand greed has come under intense scrutiny, these questions must be addressed before the issue of design-ing an organization to increase its effectiveness can be studying this CHAPTER you should be able the various stakeholder groups and theirinterests or claims on an organization, its activi-ties, and its created the choices and problems inherentin apportioning and distributing the value anorganization who has authority and responsib

make.2 Inducements are rewards such as money, power, the support of beliefs or values, and organizational status. Contributions are the skills, knowledge, and expertise that

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  Stakeholder, Organizational, Rewards, Organizational stakeholders

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