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1 Briefing Paper ASHP Ambulatory Care Conference and Summit March 3 4, 2014 Outcomes evaluation : Striving for Excellence in Ambulatory Care Pharmacy Practice Mary Ann Kliethermes Mary Ann Kliethermes, , is Vice Chair, Ambulatory Care, and Associate Professor, Chicago College of Pharmacy, Midwestern University, Downers Grove, Illinois Abstract Purpose. Key issues in measuring and improving the quality of health care are discussed with an emphasis on applying quality-improvement principles in ambulatory care pharmacy practice. Summary. The various perspectives on health care quality (including those of patients, providers, and payers) are reviewed, and the basic principles of quality measurement and improvement are outlined. Many health care practitioners believe that the most effective way to improve health care is through balanced consideration of the structure, process, and Outcomes of health care services.
! 1! Briefing Paper ASHP Ambulatory Care Conference and Summit March 3–4, 2014 Outcomes Evaluation: Striving for Excellence in Ambulatory Care Pharmacy Practice
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