Own the Moment Training

Department of Veterans Affairs, Employee Education System and Veterans Experience Office Present Own the Moment Training Program: Release December 16, 2020 Program: Expiration December 15, 2023. Place This is a virtual, enduring program. Purpose Statement The purpose of this online customer experience Training session is to offer a consistent and standardized curriculum online. This virtual Training will provide real and tangible tools that can be used in every interaction to guide employees through the fundamentals of the Veteran/Customer Experience and uphold their responsibility to delivery of an exceptional customer experience. This course will introduce the three dimensions of the Veteran Customer Experience, Ease, Effectiveness, and Emotion, to deepen the learners understanding of the VA Way.

the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

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  American, Association, Dental, The american dental association

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