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Own the Moment Training - docs.lms.va.gov

Department of Veterans Affairs, Employee Education System and Veterans Experience Office Present Own the Moment Training Program: Release December 16, 2020 Program: Expiration December 15, 2023. Place This is a virtual, enduring program. Purpose Statement The purpose of this online customer experience Training session is to offer a consistent and standardized curriculum online. This virtual Training will provide real and tangible tools that can be used in every interaction to guide employees through the fundamentals of the Veteran/Customer Experience and uphold their responsibility to delivery of an exceptional customer experience. This course will introduce the three dimensions of the Veteran Customer Experience, Ease, Effectiveness, and Emotion, to deepen the learners understanding of the VA Way.

To learn more about EES and its programs, products and services, visit vaww.ees.lrn.va.gov (VA Intranet) or contact EES Accreditation Unit at EESAccreditationAll@va.gov EES Master Brochure Template 8.0 UpdatedJuly 1, 2020 Page 1 of 8

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