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P a g e
3 Contents Page number SECTION A 1. FOREWORD BY RAIL DELIVERY GROUP 4 2. INTRODUCTION TO THE GUIDELINES 4 3. GLOSSARY OF TERMS 5 SECTION B 1. PEOPLE WHO MAY BE CHARGED A penalty FARE 6 On a train 6 At a station 6 Amount of penalty Fare if issued on a train 6 Amount of penalty Fare if issued at a station 7 Amount of a penalty Fare if issued at a Compulsory Ticket Area 7 2. PEOPLE WHO MAY CHARGE penalty FARES 7 Customer Expectations 8 3. DISPLAYING WARNING NOTICES 9 4. NON- penalty FARE TICKETLESS TRAVEL 10 Exemptions 10 Travelling in the wrong class 10 Being present in a Compulsory Ticket Area 10 Travelling on a train 11 5. ARRANGEMENTS FOR CHARGING AND PAYING penalty FARES Continuing your journey 12 6. PROVIDING INFORMATION 12 7. APPEALS 13 First Stage Appeal 13 Second Stage Appeal 13 Final Stage Appeal 14 8.
P a g e | 7 The cost of a Penalty Fare must be displayed on any warning posters (see Chapter 4 and Appendix A) at every station and area that is a Compulsory Ticket Area. 2. People Who May Charge Penalty Fares Penalty Fares can be charged by the Operator …
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