Transcription of Page :: ITIL® v3 Foundation Study Guide - Innos
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Page :: ITIL® v3 Foundation Study Guide - Innos
Page :: 1 Copyright 2009, taruu LLC :: All Rights Reserved itil v3 Foundation Study Guide itil v3 Foundation Study Guide Release Version About taruu .. 5 Overview .. 5 Additional Exam Resources .. 5 General Exam Tips .. 6 What s On the Exam .. 7 itil Core Concepts .. 12 Services .. 12 Service Management .. 12 itil as a Good Practice Framework .. 12 The Service Lifecycle .. 12 Processes .. 13 itil Processes by Lifecycle Phase .. 14 Functions .. 15 Roles .. 15 Organizing For Service Management .. 16 itil Functions .. 16 Service Desk .. 16 Technical Management .. 16 Application Management .. 16 IT Operations Management.
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